FREQUENTLY ASKED QUESTIONS

If you have a question we haven't answered below please drop us an email at hello@peopleplants.co.uk

Ordering


Each week we carefully select and photograph every plant we sell. The plant you see/select is the plant you get. 

We photograph the plants a few days before putting them on the website. However, they are living things and will drop leaves / grow new ones, so they might not look 100% like the photo when they arrive. 

If you are unhappy with how your plant looks when it arrives, please get in touch with us at hello@peopleplants.co.uk, and we will sort it out :)


All orders for plants less than 120cm in height will be sent out with DPD next working day delivery. The cut off for next day delivery is midday.

Plants less than 60cm in height = £6 next day delivery
XL plants (60-120cm in height) = £12 next day delivery

All orders for XXL plants (greater than 120cm in height) will be sent out by special courier delivery. We will contact you to confirm timings.

XXL plants (120cm+) £28 delivery

*** Please note this is currently for mainland U.K only *** If you would like delivery outside of mainland UK please get in touch with us by email.


If you have made a mistake with your order, please get in touch with us as soon as possible on our email hello@peopleplants.co.uk


If you have a discount code provided by us, you can use it at the checkout. It'll appear under your basket in the checkout, just type in the code and hit apply.


Your plant will be packaged carefully using 100% recyclable materials. Once no longer needed this can be popped in your recycling bins or better yet, reused.

Delivery


All orders for plants less than 120cm in height will be sent out with DPD next working day delivery. The cut off for next day delivery is midday.

Plants less than 60cm in height = £6 next day delivery
XL plants (60-120cm in height) = £12 next day delivery

All orders for XXL plants (greater than 120cm in height) will be sent out by special courier delivery. We will contact you to confirm timings.

XXL plants (120cm+) £20 delivery

*** Please note this is currently for mainland U.K only *** If you would like delivery outside of mainland UK please get in touch with us by email.


We dispatch larger plants via a specialised courier. We will be in touch to discuss this with you once you've placed your order.

If you live locally to our HQ in Cornwall, collection is available.


All plants will come with a fully tracked, 1 hour time slot service. If you're not going to be in then you can use DPD's delivery notifications to reschedule / deliver to a neighbour / change address etc.

https://www.dpd.com/nl/en/receiving/not-at-home/

We understand that not everyone requires the Next day delivery service.

If you are local to us here in Cornwall then pop your postcode in at the checkout and you will have the option to collect your plant from our warehouse (Wednesdays and Thursdays 9-5pm) or Open in St Agnes (Saturdays and Sundays 9-4pm).

Returns


We want you to be 100% happy with your purchase, so we will do everything to make sure this happens.

If your plant has arrived damaged, please get in touch with us soon as possible at: hello@peopleplants.co.uk 

Due to the nature of posting plants, please expect slight soil loss, which can be scooped up and placed back in the pot. Plants will also need time to adjust back to their usual shape after travelling in the box - so don't be alarmed if the plant is looking a little bushed up at first.

Plant related questions


Yes of course! We offer support throughout your houseplant journey with us! There is a detailed care guide on the listing where you purchased your plant. And for specialised advice we are always on hand on our instagram @peopleplants and our email hello@peopleplants.co.uk